We value your trust and are dedicated to protecting your personal and health information. This Privacy Policy outlines how we collect, use, and safeguard your data, ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

Information We Collect

We may collect the following types of information to provide personalized care and meet legal requirements:

• Personal Identifiable Information (PII): Name, address, phone number, email address, and other contact details.
• Health Information: Medical history, therapy session notes, mental health diagnoses, and treatment plans.
• Payment Information: Billing details, credit/debit card information, and insurance details.
• Communications: Emails, text messages, and other correspondence between you and our practice.

How We Use Your Information

Your information is used solely to provide therapeutic services and ensure the highest quality care. Specific uses include:

• Delivering therapy sessions and related care.
• Coordinating with other healthcare providers with your explicit consent.
• Processing payments and managing insurance claims.
• Complying with legal and regulatory obligations.

Patient Confidentiality

We maintain strict confidentiality for all client information. Your details will not be shared without your written consent, except in these situations:

• Mandatory Reporting: If there is a risk of harm to you or others, or if abuse/neglect is suspected, we are legally obligated to report it.
• Legal Requirements: When ordered by a court or other legal authority.
• Insurance Claims: When required to process claims with your insurer.

Your Rights

You have the following rights regarding your personal and health information:

• Access to Records: Request a copy of your health records at any time.
• Amendments: Request corrections to your records if you believe there is an error.
• Confidential Communications: Specify how and where we communicate with you.
• Restrictions: Request limitations on how your information is used or disclosed.

How We Protect Your Information

We implement administrative, technical, and physical safeguards to protect your data:

• Secure electronic records and encrypted communication channels.
• Limited access to sensitive information on a need-to-know basis.
• Regular staff training on privacy and security protocols.

Retention of Records

We retain your records in accordance with state laws and professional standards. Typically, records are kept for [insert number] years after your last visit and are securely destroyed afterward.

Use of Electronic Communication

If you choose to communicate with us via email, text, or other electronic methods, please note that these channels may not always be secure. We encourage discussing communication preferences during your initial session.

Minors’ Privacy

We take extra precautions to protect the privacy of minors receiving services. Parents or guardians may access the minor’s records unless the minor is legally allowed to consent to their own treatment under state law.

Third-Party Services

We may use HIPAA-compliant third-party services, such as scheduling platforms or secure telehealth software, to assist in providing care. These services meet rigorous privacy and security standards.

Data Breach Notification

In the unlikely event of a data breach, we will promptly notify affected individuals and take necessary steps to mitigate harm, as required by law.

Cookies and Website Tracking (if applicable)

Our website may use cookies or similar technologies to enhance your experience. These cookies do not collect personal health information. You can manage cookies in your browser settings.

Telehealth Privacy

Telehealth sessions are conducted through secure, encrypted platforms to protect your confidentiality. We recommend attending telehealth sessions from a private and quiet location to maintain privacy.

Record Transfers

Should you transition to another provider, we will assist in securely transferring your records with your signed authorization to ensure continuity of care.

Grievances and Complaints

If you believe your privacy rights have been violated, you have the right to file a complaint with us or the U.S. Department of Health & Human Services:

• Contact Us:
  [Your Practice Name]
  [Address]
  [Phone Number]
  [Email Address]

• File a Complaint with HHS:
  [Insert HHS Complaint Contact Information]

Filing a complaint will not affect your care or relationship with our practice.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website, and significant changes will be communicated to you directly.

By receiving services at [Your Practice Name], you acknowledge and agree to this Privacy Policy. We are committed to safeguarding your information and providing the highest level of care and confidentiality.